Frequently Asked Questions

Everything you need to know about Aglo products, ordering, shipping, quality, and returns.

How do I place an order on Aglo?

Browsing our store is simple! Choose from our premium flours, spices, pulses, and dry fruits. Select your preferred weight or pack size, click Add to Cart, and proceed to checkout.

You can complete your order securely using UPI (GPay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, or Digital Wallets.

Do I need an account to place an order?

No, guest checkout is fully supported. However, creating an Aglo account allows you to track shipments live, view past orders, download tax invoices, and save your delivery addresses for seamless one-click reordering.

Can I modify or cancel my order after placing it?

You can modify or cancel your order anytime before it leaves our warehouse. To request a modification or cancellation, please contact our support team promptly via email at sales@aglo.trade or WhatsApp/Call at +91 89818 45454 with your Order ID.

Where are Aglo products sourced from?

Aglo products are sourced directly from trusted origin farms and traditional agricultural hubs across India. Each batch undergoes rigorous cleaning, sorting, and lab testing to ensure 100% natural, unadulterated quality without artificial additives or fillers.

Are Aglo products food safety certified?

Yes. Aglo is fully certified by FSSAI (License No. 12824999000890) and adheres to ISO 22000:2018 food safety standards. We maintain strict hygienic processing and climate-controlled storage protocols throughout our supply chain.

How should I store flours, spices, and dry fruits to maintain freshness?

Store your flours, pulses, spices, and dry fruits in a cool, dry place inside airtight glass or food-grade containers, away from direct sunlight and humidity. For whole spices and dry fruits in humid weather, refrigeration can extend shelf life even further.

Where does Aglo deliver and how long does it take?

We ship pan-India across serviceable pin codes! Standard estimated delivery timelines are:

  • Kolkata & West Bengal: 1 to 3 business days.
  • Metro Cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai): 2 to 4 business days.
  • Rest of India: 4 to 7 business days.
How can I track my shipment?

Once your order is packed and dispatched, you will receive an automated SMS and email notification containing your courier tracking number and direct tracking link.

What should I do if I receive a damaged or incorrect item?

If your package arrives damaged, leaking, or with an incorrect product, please notify us within 48 hours of delivery. Send your Order ID alongside photos/videos of the package to sales@aglo.trade or WhatsApp +91 89818 45454. We will dispatch a free replacement or process a full refund immediately.