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Return & Refund Policy

Hassle-free resolutions for damaged, defective, or incorrect deliveries.

1. Food Safety & Hygiene Standards

As a brand dedicated to unadulterated, wholesome food flours, spices, staples, and dry fruits, we uphold strict hygiene standards. We accept returns or replacements primarily for damaged, defective, expired, or incorrect products delivered to you.

2. Eligibility Criteria for Returns

You are eligible for a replacement or full refund if:

  • The outer parcel or inner product packaging arrived broken, torn, or damaged.
  • An incorrect item or wrong quantity was delivered compared to your order.
  • A verified quality defect or expiration issue is established upon arrival.

Reporting window: Please notify us within 48 hours of delivery.

3. How to Submit a Return Claim
  1. Take clear photos or a short video showing the damaged product, box condition, and courier shipping label.
  2. Email our customer support team at sales@aglo.trade or message us on WhatsApp at +91 89818 45454 with your Order ID and attached media.
  3. Our team will review your request within 24 business hours and arrange a free replacement or reverse pickup.
4. Refund Processing & Timelines

Once approved, refunds are credited back to your original payment method (UPI account, Credit/Debit card, or Bank account) within 5 to 7 business days of approval or returned item inspection.